Frequently Asked Questions
Shoes
What are Flatheads uppers made of?
Flatheads uppers are made of natural bamboo and polyester threads that are knit to give them a ridiculously breathable form.
What are Flatheads soles and insoles made of?
We could tell you that our soles are made of EVA and are shockproof, flexible, water-resistant & lightweight. Or that our insoles are made of cushiony PU to distribute the weight of your body evenly. But what we really mean is that they are made of ridiculously comfortable stuff!
Are the insoles detachable?
Yes! You can even swap them for custom/orthopedic insoles. But with insoles THIS ridiculously soft, we doubt you'd remove them anyway.
How durable are my Flatheads?
Flatheads are equipped to get you through the grind. 14+ hours and going strong! However, we recommend casual wear. Avoid rough use (training/gymming/trekking).
How long will a pair of Flatheads last me?
Our shoes are designed to be moisture, tear, and weather resistant. With good care, they can last over 18 months. But a bond with us? Now that lasts forever (excuse the cringe).
How comfortable are my Flatheads?
Imagine that you were walking on a cloud. Now that's what a Flatheads' shoe feels like. Yes, we're THAT ridiculously comfortable.
Are Flatheads weather resistant?
Call us Vivaldi because we're all about the four seasons. So yes, we last through all of them.
What colours do Flatheads come in?
Just the ones you want. Refer to the product pages below to see our complete range:
Will the colour of my Flatheads bleed or fade?
We like to look sharp, always. Our uppers have been tested for colorfastness & fade resistance. We recommend occasional cold water washes with soft detergents!
Are Flatheads eco-friendly?
Can Flatheads be used for athletic purposes like running, gym, and training?
Flatheads are all-day sneakers, suited to get you through the grind. We promise you 14+ hours of comfort but don't recommend rough usage for sports, gym, running, etc.
Will I sweat a lot in Flatheads?
Even the Summer of '69 couldn't have your feet sweating in a Flatheads. Our shoes are ridiculously breathable and keep your feet cool in the hottest summers.
Why are Flatheads expensive?
We believe in making shoes of substance, for a man of substance. Our quality is at par with international brands, having passed over 35 quality tests - which not many Indian brands can do.
We promise that we are worth every penny you spend. Give us a try.
We promise that we are worth every penny you spend. Give us a try.
Payments
What all payment methods do you accept?
You can pay using any of the following payment methods:
- Net Banking
- Cash on Delivery
- Credit/Debit Cards
- UPI
- Wallets - Payzapp, Mobikwik, Ola Money, Airtel Money, Freecharge
Can I pay COD (cash on delivery)?
Yes, cash on delivery is available. Here are the terms:
- In case of COD orders, order confirmation will be required from the recipient over call. Orders will not be dispatched until phone confirmation is completed.
- COD payment can be accepted by cash at the time of delivery. E-vouchers, store credit or foreign currency cannot be accepted as mode of payment.
- Any dispute arising due to COD is subject to the jurisdiction of Bengaluru, Karnataka.
Can I buy Flatheads outside India?
Currently, Flatheads are made exclusively for purchase within India. You can also purchase Flatheads in UAE from our UAE website www.flatheads.ae.
Money got deducted from my card/account but the order was not confirmed. Can you please help?
The site is end-to-end secured so don't worry; your money is in safe hands (we promise we aren't a Nigerian Prince scam). You can send a mail to support@flatheads.in with your order ID and we will get back to you within 24-48 hours.
Sizing
I have wide feet. What do I do?
You know what they say about big feet. You've got a big heart, of course. Jokes aside, we’ve got you covered. Buy one size larger than your usual size.
I don't know my size, how do I buy these awesome sneakers?
Check out our size chart on the product page. We follow the India/UK size charts.
Do you make half sizes?
No, but you can size up to the next size, and it will fit you perfectly. Flatheads uppers are flexible and adapt to your feet like socks. Why go half when you can go whole!
I wear X brand, what size Flatheads will fit me?
Forgive the bad pun but, X brand will soon become your Ex-brand because once you try the Flatheads life, there's no turning back! Refer to the size chart on the product page for your size.
Do you have sizes larger than India/UK 12?
Not yet, but we will soon!
Do you make sizes smaller than India/UK 6?
No, we don't make those sizes as of now.
The shoes I want are out of stock. What do I do?
Our limited-edition shoes are in much demand and go out of stock quickly! We'd hate for you to miss out on our shoes, so drop us a mail at support@flatheads.in so we can notify you when we're back in stock!
Shipping & Returns
How long does it take to ship my Flatheads?
We have now switched to a production on demand model, so your shoe is assembled after your order is confirmed. Shipping times will vary based on product ordered and queue position. We do this to be super sustainable and zero waste. Retro, Linen Sneakers and Nostalgia are limited edition launches. Shipping time will be longer for these collections.
What if I receive a damaged product?
What if I receive a damaged product?
Seeing that our shoes rest in impenetrable safes protected by guards of the highest calibre, highly unlikely. Send us a picture of the damaged shoe(s) along with your order ID within 24 hours from receiving it at support@flatheads.in
What is the return policy?
We do not accept returns. Please check our Returns page for more details on resolution.
Shoe Care
How do I clean my Flatheads?
Simple, wipe with a clean damp cloth. For a deeper clean, wash with cold water & gentle detergent. We recommend overnight soaking in cold water before washing.